If you have a dispute over the play or operation of any Class II or Class III game at San Manuel Casino, you have three days to notify the casino and 15 days to submit a completed Gaming Activity Dispute Form. We have a sterling reputation in the industry, partnering with the World's Top Slot Manufacturers, our compliance is one of the strictest in the state and everything we do is in accordance with NIGC and GLI. To address your comments, all slot machines pay out according to industry standard at SoCal's No. Thank you for the feedback and for the compliment - we do work hard to have our team trained to deliver a five-star guest experience to each of our guests in all aspects of the customer journey - including customer service/review sites. Cool place to gamble if you know your being set up you might hit it big but this casino takes the hapuse edge to another level. Bonus rounds are on every game I see set to pay out the minimum and sure there are always that one or two players who hit a good one but nothing close to Vegas good. That’s impossible I won in Vegas 8k on a quarter game and 21k on a $5 version so I’m not being critical I’m saying I have seen these games pay out ton of money just not at San Manuel. At San Manuel the biggest jackpot I have seen is 3k then my three wins were for $2,500 give or take a couple dollars but I have seen maybe ten hand pays on this game and every time they have been within $500 of each other. And on the dollars it is typically in the 5to12k. Typically I see the handpays on this game in the 3to5k on the 25 cent version. “Diamond Queen” now this game is notoriously difficult to get the bonus round I assume it is because the bonus round is a payday. San Manuel has tight slots, example I have won three handpays on a game I like a lot. Say what you want San Manuel but facts are your paying the customers back for all the years Indians were mistreated and good for you but at least own the tightness of your slots. But in Vegas for example I watch at least 4 to ten handpays an hour in the high limits and that’s on the low end. They’re winning but the players I watched the floor in the high limit room for over two hours while I played and not one hand pay did I see and this was at prime hours plenty of players I.
But for the amount of machines and players I see come through the doors there is far more losing than winning and surely it’s gambling but when you gamble as much as I do it is easy to tell the difference and while they might be up to specs on the rules of what they have to pay out they are not even close to being a casino that is a winners place. A lot of little wins and every so often hear the bells ring for a jackpot over 10k. I usually win and have nothing but luck but my eyes and ears work good and what I see here is a lot of losing.
My observation however is that the casino is tight. I have won every time I have been to this casino. but my luck isn’t the reason I am saying what I am saying. I have read the reviews and notice that the folks at San Manuel have their text book statements about hope your luck improves and so on etc. My reason is that this place is absolutely the tightest casino I have ever been in. Have been here about ten times now and thought I’d leave my first review ever of any casino I have ever played at.
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